Hundreds compensated for cancelled heating oil orders

The Competition and Markets Authority (CMA) have secured compensation for customers whose heating oil orders were cancelled.

The suppliers axed the orders when prices surged due to the conflicts in the Middle East but this may have been a breach of contract.

The CMA found that hundreds of customers who had to order through alternative sites were affected. It is estimated that these people paid between £150 and £350 more for replacement heating oil.

Sarah Cardell, Chief Executive of the CMA, said: “Heating oil isn’t a luxury, it’s a necessity that many people rely on to have hot water and warm homes.

“During the price spikes earlier this year, hundreds of customers were left out of pocket or without fuel after their orders were cancelled. That’s why we’ve pressed suppliers to put it right.”

Since the CMA’s intervention, customers will now receive compensation that covers the difference between the original and replacement order.

Eligible customers will be contacted by the organisation with around 800 already hearing the good news.

Those seeking compensation will need to provide evidence of their replacement order, such as a receipt or delivery note.